Help centre

Tickets are issued once the bank confirms, usually within a few minutes. Open Orders to see the status. If nothing arrives after 30 minutes, contact support with the order number.

The queue only opens when traffic goes past what the system can safely take. It keeps a sale fair and keeps the site up. There is no waiting room before the sale starts.

15 minutes to choose and finish, plus a grace period if a payment is already on its way. After that the seats go back on sale.

The refund policy is set by the organiser for each event and is shown on the event page before you pay.

No. Every order belongs to an account, and its tickets and order live under Orders in that account. Sign in or create an account before choosing seats.